999h believes gaming should be fun — not stressful or harmful. Our responsible gaming policy keeps you protected and ensures the experience stays enjoyable at all times.
Adults only
Support available
Self-exclusion active
Protective tools
Responsible gaming at 999h means enjoying gaming as a form of entertainment — not as a source of income. We believe every player deserves to play in a safe environment. 999h is more than just a gaming platform; we have built a comprehensive responsible gaming framework designed to keep you protected at all times.
Millions of people across Bangladesh enjoy online gaming as a fun leisure activity. For most, it stays that way. But in some cases, gaming can develop into an addiction that negatively affects personal, family, and financial life. 999h's responsible gaming policy is designed to help minimize these risks entirely.
Our platform gives you all the tools you need to set your own gaming limits. Daily spending limits, weekly time limits, self-exclusion — everything is at your fingertips. 999h's responsible gaming commitment means we are always here for you.
The first step in responsible gaming is being aware of your own behaviour. If you notice the following signs in yourself, they may indicate problematic gaming:
You keep spending beyond your set budget — playing with borrowed money or dipping into your savings.
You sit down to play and hours go by without you being able to stop.
You are hiding your gaming habits from family and friends.
You keep playing in an attempt to recover losses, which leads to even greater losses.
Gaming is affecting your ability to keep up with work, studies, or everyday responsibilities.
You feel restless, irritable, or anxious when you cannot play.
If you recognise two or more of the signs above in yourself, do not wait — contact the 999h support team right away. The first step toward responsible gaming is acknowledging the problem.
999h offers a range of powerful protection tools to help you build responsible gaming habits. They are completely free to use and can be managed directly from your account:
Set a maximum daily, weekly, or monthly deposit limit. Once the limit is reached, deposits will be stopped automatically.
Set a daily time limit for gaming. You will receive an automatic notification when the time is up.
Pause your account for anywhere between 24 hours and 30 days. You can resume playing once the break is over.
Enable long-term self-exclusion — from 6 months up to permanent. Your account will be fully closed for the entire duration.
View your gaming report — a full breakdown of how much time and money you have spent.
Set notifications to remind you at regular intervals how long you have been playing.
Self-exclusion is the most effective responsible gaming step for anyone who feels that gaming is having a negative impact on their life. 999h's self-exclusion system is straightforward and takes effect immediately.
Contact the 999h support team via live chat or email to request self-exclusion.
Choose from 6 months, 1 year, 5 years, or a permanent exclusion — whichever works best for you.
Your account will be fully deactivated as soon as the request is received, and you will no longer receive any promotional messages.
Once the period ends, your account will not reopen automatically unless you submit a request yourself.
While self-exclusion is active, 999h will not send you any promotions, bonuses, or gaming-related messages, and you will not be able to log in to your account. This is our way of honoring your commitment to responsible gaming.
Build these habits to ensure responsible gaming at 999h. They will keep your gaming experience enjoyable every time:
To uphold responsible gaming at 999h, no one under 18 is permitted to create an account under any circumstances. We use a strict age verification process.
Use parental control software on your device and monitor your child's online activity. 999h is always working to prevent minors from accessing the platform.
You are not alone on your responsible gaming journey. The 999h support team is always here for you. Feel free to reach out with any concerns or issues related to gaming.
Our Bangla-speaking support team is available 24 hours a day, 7 days a week. Get instant help via live chat.
For detailed issues, reach us by email at [email protected] — we respond within 24 hours.
If you need professional help to address a gaming addiction, let someone close to you know and seek advice from a mental health professional. Responsible gaming means knowing your limits and asking for help when you need it.
Related policies:
999h is strictly for users aged 18 and above. Participation by minors is strictly prohibited.
What 999h Ensures Through Responsible Gaming
Age is verified using a national ID card at the time of registration. No one under 18 can create an account on 999h under any circumstances.
Set deposit limits, time limits, and loss limits directly from your account. Responsible gaming controls are entirely in your hands.
Self-exclusion takes effect immediately upon request. During this period, accessing the account or making any transactions is completely disabled.
Our Bangla-speaking support team is available around the clock for any issue. Responsible gaming concerns are given top priority.
See in real time how much time and money you have spent. An informed player is the best example of responsible gaming.
Regular responsible gaming reminders are shown during gaming sessions. We want you to stay aware and enjoy yourself at all times.
Answers to the Most Frequently Asked Questions About 999h's Responsible Gaming Policy