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999h Privacy Policy

Your personal data matters to us above all else. Find out in detail on this page how 999h collects, uses, and protects your information in line with our Privacy Policy.

Last Updated: January 2026 Available in Bengali SSL Encrypted GDPR Compliant
Overview

999h never sells your information to third parties. Protecting your privacy is our core commitment.

Table of Contents

Introduction 999h Privacy Policy

999h is a trusted online gaming platform for players in Bangladesh. We understand that when you create an account on any platform, the security of your personal data is a natural concern. The 999h Privacy Policy is designed to put those concerns to rest. We guarantee that your information is kept with the highest level of security and will never be disclosed to any unauthorized party.

This Privacy Policy applies to the 999h platform and all its services. By registering, logging in, or using any service on 999h, you are considered to have automatically agreed to this Privacy Policy. Please read this document carefully.

Our Privacy Policy is built in accordance with international data protection standards (GDPR). 999h believes transparency is the foundation of trust — which is why we explain every aspect clearly so there is no room for confusion.

1 What Data We Collect

When you create an account and use our services on 999h, we may collect the following information:

Information Provided Directly:

  • Name, mobile number, and date of birth provided at registration.
  • National ID or passport details for KYC verification.
  • Payment details such as your Mobile Banking, Nagad, or Rocket account number.
  • Information provided when contacting customer support.

Automatically Collected Information:

  • Your device's IP address, browser type, and operating system.
  • Your activity on the platform, pages visited, and gaming history.
  • Login and logout times, session duration.
  • Data collected through cookies and similar tracking technologies.
Important

999h never stores your full payment card number or PIN. Payment details are always processed in encrypted form through secure third-party payment gateways.

2 How Your Information Is Used

999h uses the data it collects only for specific, defined purposes. We respect your privacy and do not misuse your information in any way:

  • For account creation, verification, and management.
  • To process deposits, withdrawals, and other financial transactions.
  • To provide customer support and resolve complaints.
  • For security verification to prevent fraud and money laundering.
  • To send personalized promotions and bonus offers (with your consent only).
  • To improve platform services and resolve technical issues.
  • To fulfill legal obligations and meet the requirements of regulatory authorities.
  • To analyze playing patterns and support responsible gaming policy implementation.

999h never sells your data to advertisers or third parties. Our Privacy Policy is built on one principle: you stay in control of your information.

3 Data Storage & Security

999h uses industry-leading technology to keep your data secure:

  • 256-bit SSL Encryption: All data transfers occur through encrypted channels.
  • Secure Servers: Data is stored in internationally recognized, secure data centers.
  • Access Controls: Only authorized personnel can access the information they need.
  • Regular Security Audits: Regular security testing is conducted by external experts.
  • Data Backup: Data is backed up regularly to prevent any loss.

Even after an account is closed, certain data may be retained for a specified period as required by law — typically 5 to 7 years.

4 Data Sharing Policy

999h may share your information with third parties only in the following limited circumstances:

Recipients Purpose Types of Data
Payment Providers Transaction Processing Required Financial Information
KYC Service Providers Identity Verification Identity Information
Game Providers Game Management User ID
Law Enforcement Agencies Legal Claims / Investigations Applicable Information
Regulatory Authority License Compliance Audit Data

Outside the cases listed above, 999h does not disclose your data to any third party. All partners who work with us are contractually bound to uphold our Privacy Policy standards.

5 Cookies and Tracking Technologies

The 999h website and app use cookies and similar technologies to enhance your experience. Cookies are small text files stored on your device:

  • Necessary Cookies: Essential for login sessions and security. These cannot be disabled.
  • Functional Cookies: Remembers your preferences such as language and theme settings.
  • Analytics Cookies: Helps improve our services by analyzing platform usage.
  • Marketing Cookies: Used to display personalized promotions (subject to your consent).

You can manage or delete cookies at any time through your browser settings. Please note that disabling certain cookies may limit some features of the platform.

6 Your Privacy Rights

Under the 999h Privacy Policy, you have the following rights:

Right to Access

You may request to view what information we hold about you.

Right to Rectification

You may request that incorrect or outdated information be updated or corrected.

Right to Erasure

You may request deletion of your data under certain conditions.

Right to Restrict Processing

You may request that data processing be restricted under certain circumstances.

Right to Portability

You may request an export of your data in a standard portable format.

Right to Object

You may object to your data being used for marketing or profiling purposes.

To exercise any of the above rights, please contact our support team. 999h is committed to responding to your request within 30 business days.

7 Child Protection Policy

999h takes the privacy and protection of minors very seriously. Under our Privacy Policy:

  • 999h does not knowingly collect personal information from anyone under the age of 18.
  • Any account identified as belonging to a minor is immediately suspended and all associated data is deleted.
  • If parents suspect their child is using 999h, please contact our support team immediately.
  • 999h uses age verification to ensure responsible gaming.
Advice for Parents
  • Enable Parental Controls on Your Device
  • Monitor your child's online activity
  • If you experience any issues, contact us at [email protected]

8 Privacy Policy Updates

999h may update this Privacy Policy to reflect operational needs and legal changes. When updates occur, we will:

  • We will update the "Last Updated" date at the top of this page.
  • For significant changes, we will send a notification to your registered mobile number.
  • Continued use of the platform 30 days after a policy change constitutes acceptance of the updated terms.

We recommend visiting this page regularly. If you have any questions about the 999h Privacy Policy, feel free to contact our support team at any time.

9 Contact & Complaints

For any questions, requests, or complaints regarding the Privacy Policy, please contact 999h's dedicated support team. Our Bengali-speaking team is available 24/7 to assist you.

  • Instant support is available through live chat.
  • Privacy-related requests will be responded to within 30 business days.
  • For urgent security issues, an initial response will be provided within 24 hours.
Contact Address

Email: [email protected]  |  Live Chat: available directly on the platform

Table of Contents
Your Data is Secure
  • 256-bit SSL Encryption
  • GDPR Compliant
  • Your Data Is Never Sold
  • Regular Security Audits

Related Policies:

Terms and Conditions Responsible Gaming Frequently Asked Questions About Us
Our Commitment

Why 999h Trustworthy

Steps 999h Takes to Protect Your Privacy

Strong Encryption

All your data and transactions are secured with 256-bit SSL encryption. No hacker or third party can access your information.

Data Not for Sale

999h never sells your personal information to advertisers or third parties. This is a core promise of our Privacy Policy.

GDPR Compliant

Our Privacy Policy follows international GDPR standards. You can count on the highest level of data protection.

Your Control

You have full control over viewing, correcting, or deleting your data. Submit a request at any time.

Regular Security Audits

Regular security testing is conducted by external experts. Any vulnerabilities identified are addressed immediately.

Transparency in Bengali

999h cuts through complex legal language and explains everything in plain, simple terms. We make it clear exactly what you're consenting to.

FAQ

Privacy Inquiries FAQ

Frequently Asked Questions About the 999h Privacy Policy

Have more questions?
  • Contact Us via Live Chat
  • Instant Bengali-Language Support
  • Available 24 Hours
View Full FAQ

Never. One of the most important commitments in 999h's Privacy Policy is that we do not sell your data to advertisers or any third parties. Your information is used solely to provide our services and meet legal obligations.

Certain data may be retained for 5–7 years after account closure, as required by law — primarily for financial transaction records and fraud prevention. For detailed data deletion requests, please contact our support team.

Yes, completely safe. 999h never stores your full payment card number or PIN. All payment details are processed through secure third-party gateways protected by 256-bit SSL encryption.

Yes. For significant changes, 999h will send a notification to your registered mobile number. The date of the latest update is also always displayed at the top of this page. We recommend checking back regularly.

Yes, at any time. You can contact the support team to opt out of marketing messages. However, important account notifications (such as transaction confirmations) will always be sent as they are part of the service.
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